What do you get as part of our customer service?
Right from the moment you approach us for a quote, we maintain a constant line of communication, with clearly defined services that are tailored to your needs. Even after the quote is confirmed, we keep you abreast of the project’s progress and answer any questions you may have. Once the project is delivered, STB have a target for follow-up procedures that involve visits, phone calls, emails and surveys. All feedback received from clients is recorded in a centralised CRM system, and with a dedicated Account Manager, any issues arising are dealt with promptly. The number of projects that come to us through referrals and as repeat business reassures us that our clients are satisfied with our processes.
We take feedback and suggestions from our clients very seriously and are constantly evolving to accommodate their needs, whether it’s for introducing new services, such as post-editing machine translated text and subtitling, or investing in specialist Desktop Publishing (DTP) training for our staff in order to better explain and deliver this service.
We also share company news, tips and handy guides with our clients to help them get the best out of their translation projects through social media updates, newsletter and blogs.