Written on 2 March, 2023

On 1 March, Surrey Translation Bureau (STB) was announced as a finalist in the ‘Service Excellence’ category for the 2023 FSB Celebrating Small Business Awards in the Southeast.

The FSB Awards recognise and celebrate the achievements of small businesses and the self-employed across the UK.

To be shortlisted in the ‘Service Excellence’ category, STB had to demonstrate that they have gone above and beyond to deliver first-class customer service. The application was judged on how the company met and exceeded their customers’ expectations.

The winners in each category for this year’s awards for the Southeast region will be announced on 29 March 2023 at the Holiday Inn in Shepperton.

Customer service at Surrey Translation Bureau

As an award-winning, triple ISO-certified translation agency, STB offers language services to corporate clients, professional organisations, public bodies, individuals and other translation agencies. They have experience translating across almost all world languages and work with specialists in a wide range of fields including medicine, law, technology, marketing, finance, science, EU documentation and the environment.

STB’s mission today is to provide high-quality and customised language solutions for clients – of all sizes – who want to thrive in the dynamic global market, or simply to communicate more effectively with their customers and suppliers overseas.

As is evident from one of the several positive reviews STB has received on their Google and Yell pages, their clients receive a high standard of service that exceeds expectations: ‘Friendly, efficient service. Fast turnaround and the translation was perfect’.

George Cooke, Managing Director at STB comments: “We are thrilled to have been shortlisted and to have been recognised for our customer service excellence.

Our business has always been built on giving the best advice and service, and it’s great to have a mix of customers who’ve stayed with us for many years plus new clients who perhaps have never needed translation services before.”

Federation of Small Businesses

As a non-profit organisation, the Federation of Small Businesses (FSB) supports small businesses and the self-employed in the UK to help them grow and achieve their ambitions.

It provides a wide range of vital business services to its members including advice, financial expertise, support and a powerful voice that is heard in government.

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