With Surrey Translation Bureau exhibiting, sponsoring and speaking at this year’s ITI conference, our team in attendance, Alex Bronsdon, Nicki Callow and Jasmine Stolk, were kept very busy! Not to mention our Head of Operations, Hannah Stacey, who was not only there representing STB, but also the ITI Board as its Corporate Representative. She even received a Chair’s pin during the Gala dinner for her contributions toward the ITI – well done Hannah!
Embracing change, emerging stronger
Three years have passed since our team attended the ITI’s last face-to-face conference, and we all know what a challenging few years it has been! This made the theme for this year’s ITI conference all the more poignant: “Embracing change, emerging stronger”. It was clear to see from the variety of talks available over four different tracks that we all emerged professionally stronger in one way or another and in terms of change we saw new faces and fresh perspectives stepping up to the mic.
These speakers ranged from freelance linguists, recent graduates from the covid-cohort, university researchers and our very own Project Manager, Jasmine Stolk. Together with Ilir Hoti, from Clear Voice Interpreting Services, they tackled the topic of receiving complaints and how to turn them into something positive. They used experiences from working at ITI awarding-winning language service providers and the takeaways that they had to share were relevant to all attendees. Here’s what Jasmine had to say about the experience, “It’s a daunting thought getting up on stage and talking to a room full of people, but I had nothing to worry about, everyone was so kind and respectful. I really hope people managed to take at least one thing away from the presentation and that they’ll now feel able to turn that frown upside down!”