Every agency client is assigned an experienced project manager as their dedicated point of contact. Your project manager is responsible for all aspects of your projects, assisted by their in-house project management team. So you can be confident that your requirements will be met in full.
Wherever possible, we use the same translators for the same end client, so that they are familiar with your client’s business and terminology and can implement any preferences in the future. We also maintain a detailed centralised database of end-client reference material and feedback, which we refer to for all projects. We welcome opportunities to improve workflow and value transparent day-to-day communication as the best way to build long-term relationships with fellow translation agencies.
If possible we welcome opportunities to speak to our main clients and arrange face to face meetings to improve workflow, but if not, then through transparency and day to day communication we always work towards building long-term relationships with fellow translation agencies.