This year we once again passed our ISO inspection with flying colours; this ensured the renewal of both our ISO 9001:2008 and BS EN 15038:2006 certificates. As well as looking very pretty in their display frames that add a welcome splash of monochrome to our lobby, these certificates prove that we have a robust and consistent quality control system in place for all service levels that we offer.
BS EN 15038:2006 in particular really marks us out as a provider of high-quality translation services. This ‘European Quality Standard for Translation Service Providers’ covers both the core translation process and all other related aspects; among these are quality assurance and traceability. It emphasises the high-level of professional competence required by everyone involved in the translation process; from recognised translation qualifications or documented professional experience to the importance of a final review stage.
The Inspection
The inspection covered all facets of our business. This included the initial quotes to our communications with clients and suppliers to the polished final product. The inspector verified that our documented procedures meet the stringent requirements of the standard; there was also an on-the-spot check of a random selection of projects to ensure that we complete all projects to the same consistently high standards. If you’ve not dotted the i’s and crossed the t’s, you’re sure to be found wanting! He also scrutinised the reports from our quarterly audits, weekly translation spot checks, and examined our continuous improvement process.
There aren’t many translation companies that can boast both of these certifications; the hard work that we put into our quality assurance system is something that sets us apart from our competitors. We’re proud that this recognises the efforts made all year round by our staff. When we say that we have rigorous procedures in place to guarantee quality, you don’t just have to take our word for it.
To find out more about our commitment to quality translations, why not have a read of our quality & confidentiality page, or contact hello@surreytranslation.co.uk for a direct quote
